
Frequently Asked Questions
What does your company do?
Charlie's Drain Service specializes in unclogging drains and provides 24/7 drain cleaning services for both residential and commercial properties. If you need plumbing services, we are happy to refer you to a trusted plumber in your area. Call 330-678-1252 for a referral.
When are you available for service?
Business hours are from 8 a.m. to 4 p.m. daily. However, Charlie’s Drain Service technicians are on call for emergency services 24 hours a day, 7 days a week, including all major holidays.
How much does it cost for a drain cleaning service?
A standard drain cleaning call is $155 for the first drain and includes one hour of labor. If additional labor is required, a technician will provide an updated price before proceeding. Each additional drain costs $80, excluding labor. Pricing is subject to change. For more details, visit our Pricing page.
What payment methods are accepted?
We accept Discover, MasterCard, and Visa, as well as cash and checks payable to Charlie's Drain Service.
Are your services environmentally safe?
Yes, all materials used are environmentally safe and pet-friendly. Charlie’s Drain Service has always been committed to eco-friendly practices.
Do you service my area?
Charlie’s Drain Service technicians routinely serve Summit, Stark, and Portage counties. We may also travel to surrounding counties, including Cuyahoga, Medina, and Geauga, depending on availability. To confirm service for your location, call 330-678-1252.
What usually causes a clogged sewer line?
Clogs can result from a variety of issues, including broken pipes, debris, tree roots, excessive toilet paper, feminine hygiene products, and other obstructions in the sewer system.
What does it mean when I hear a gurgling sound in my drain?
Gurgling sounds in a drain indicate a partial clog or a blockage forming in the system. For example, if you flush a toilet and hear a gurgling sound in your kitchen sink or bathtub drain, it may be a sign of a developing clog.
What makes a clogged drain an emergency?
An emergency typically involves extreme situations such as standing water or sewage in a basement, overflowing drains that won’t stop, clogged toilets when only one is available, or a drain clog that disrupts business operations.
When and why should I get a sewer line camera inspection?
A sewer line camera inspection is recommended if you are experiencing frequent drain issues, slow drainage, or recurring clogs. This inspection provides a clear visual assessment of your pipes, helping a Charlie’s Drain Service technician accurately diagnose and address underlying problems. During the inspection, a flexible rod with an HD video camera is inserted into the pipe, allowing the technician to identify issues such as root intrusion, misaligned or broken pipes, corrosion, grease buildup, leaks, and obstructions. The inspection may also be repeated after service to ensure the line has been properly cleaned or repaired. A camera inspection is typically recommended when persistent drainage problems occur, or when advised by a technician. Please note that a drain must be snaked prior to using the camera to allow for a clear view of the pipe.
What is a high-velocity jet?
A high-velocity water jet is a powerful and environmentally safe method used to clean drain and sewer pipes. It uses pressurized water to flush out debris, emulsify grease, and remove buildup inside the pipes. During the process, a flexible hose propels a concentrated stream of water through the drain, effectively scrubbing away years of accumulated sludge, grease, and obstructions. This technique not only clears blockages but also helps restore pipes to their optimal flow capacity, making it one of the most efficient ways to maintain a clean and functional drainage system.
What does your company do?
Charlie's Drain Service specializes in unclogging drains and provides 24/7 drain cleaning services for both residential and commercial properties. If you need plumbing services, we are happy to refer you to a trusted plumber in your area. Call 330-678-1252 for a referral.
When are you available for service?
Business hours are from 8 a.m. to 4 p.m. daily. However, Charlie’s Drain Service technicians are on call for emergency services 24 hours a day, 7 days a week, including all major holidays.
How much does it cost for a drain cleaning service?
A standard drain cleaning call is $155 for the first drain and includes one hour of labor. If additional labor is required, a technician will provide an updated price before proceeding. Each additional drain costs $80, excluding labor. Pricing is subject to change. For more details, visit our Pricing page.
What payment methods are accepted?
We accept Discover, MasterCard, and Visa, as well as cash and checks payable to Charlie's Drain Service.
Are your services environmentally safe?
Yes, all materials used are environmentally safe and pet-friendly. Charlie’s Drain Service has always been committed to eco-friendly practices.
Do you service my area?
Charlie’s Drain Service technicians routinely serve Summit, Stark, and Portage counties. We may also travel to surrounding counties, including Cuyahoga, Medina, and Geauga, depending on availability. To confirm service for your location, call 330-678-1252.
What usually causes a clogged sewer line?
Clogs can result from a variety of issues, including broken pipes, debris, tree roots, excessive toilet paper, feminine hygiene products, and other obstructions in the sewer system.
What does it mean when I hear a gurgling sound in my drain?
Gurgling sounds in a drain indicate a partial clog or a blockage forming in the system. For example, if you flush a toilet and hear a gurgling sound in your kitchen sink or bathtub drain, it may be a sign of a developing clog.
What makes a clogged drain an emergency?
An emergency typically involves extreme situations such as standing water or sewage in a basement, overflowing drains that won’t stop, clogged toilets when only one is available, or a drain clog that disrupts business operations.
When and why should I get a sewer line camera inspection?
A sewer line camera inspection is recommended if you are experiencing frequent drain issues, slow drainage, or recurring clogs. This inspection provides a clear visual assessment of your pipes, helping a Charlie’s Drain Service technician accurately diagnose and address underlying problems. During the inspection, a flexible rod with an HD video camera is inserted into the pipe, allowing the technician to identify issues such as root intrusion, misaligned or broken pipes, corrosion, grease buildup, leaks, and obstructions. The inspection may also be repeated after service to ensure the line has been properly cleaned or repaired. A camera inspection is typically recommended when persistent drainage problems occur, or when advised by a technician. Please note that a drain must be snaked prior to using the camera to allow for a clear view of the pipe.
What is a high-velocity jet?
A high-velocity water jet is a powerful and environmentally safe method used to clean drain and sewer pipes. It uses pressurized water to flush out debris, emulsify grease, and remove buildup inside the pipes. During the process, a flexible hose propels a concentrated stream of water through the drain, effectively scrubbing away years of accumulated sludge, grease, and obstructions. This technique not only clears blockages but also helps restore pipes to their optimal flow capacity, making it one of the most efficient ways to maintain a clean and functional drainage system.