Frequently Asked Questions
What does your company do?
Charlie's Drain Service specializes in unclogging drains and provides 24/7 drain cleaning services for both residential and commercial properties. If you need plumbing services, we are happy to refer you to a trusted plumber in your area. Call 330-678-1252 for a referral.
When are you available for service?
Business hours are from 8 a.m. to 4 p.m. daily. However, Charlie’s Drain Service technicians are on call for emergency services 24 hours a day, 7 days a week, including all major holidays.
What payment methods are accepted?
We accept Discover, MasterCard, and Visa, as well as cash and checks payable to Charlie's Drain Service.
Are your services environmentally safe?
Yes, all materials used are environmentally safe and pet-friendly. Charlie’s Drain Service has always been committed to eco-friendly practices.
Do you service my area?
Charlie’s Drain Service technicians routinely serve Summit, Stark, and Portage counties. We may also travel to surrounding counties, including Cuyahoga, Medina, and Geauga, depending on availability. To confirm service for your location, call 330-678-1252.
What usually causes a clogged sewer line?
Clogs can result from a variety of issues, including broken pipes, debris, tree roots, excessive toilet paper, feminine hygiene products, and other obstructions in the sewer system.
What does it mean when I hear a gurgling sound in my drain?
Gurgling sounds in a drain indicate a partial clog or a blockage forming in the system. For example, if you flush a toilet and hear a gurgling sound in your kitchen sink or bathtub drain, it may be a sign of a developing clog.
What makes a clogged drain an emergency?
An emergency typically involves extreme situations such as standing water or sewage in a basement, overflowing drains that won’t stop, clogged toilets when only one is available, or a drain clog that disrupts business operations.
Charlie's Drain Service specializes in unclogging drains and provides 24/7 drain cleaning services for both residential and commercial properties. If you need plumbing services, we are happy to refer you to a trusted plumber in your area. Call 330-678-1252 for a referral.
When are you available for service?
Business hours are from 8 a.m. to 4 p.m. daily. However, Charlie’s Drain Service technicians are on call for emergency services 24 hours a day, 7 days a week, including all major holidays.
What payment methods are accepted?
We accept Discover, MasterCard, and Visa, as well as cash and checks payable to Charlie's Drain Service.
Are your services environmentally safe?
Yes, all materials used are environmentally safe and pet-friendly. Charlie’s Drain Service has always been committed to eco-friendly practices.
Do you service my area?
Charlie’s Drain Service technicians routinely serve Summit, Stark, and Portage counties. We may also travel to surrounding counties, including Cuyahoga, Medina, and Geauga, depending on availability. To confirm service for your location, call 330-678-1252.
What usually causes a clogged sewer line?
Clogs can result from a variety of issues, including broken pipes, debris, tree roots, excessive toilet paper, feminine hygiene products, and other obstructions in the sewer system.
What does it mean when I hear a gurgling sound in my drain?
Gurgling sounds in a drain indicate a partial clog or a blockage forming in the system. For example, if you flush a toilet and hear a gurgling sound in your kitchen sink or bathtub drain, it may be a sign of a developing clog.
What makes a clogged drain an emergency?
An emergency typically involves extreme situations such as standing water or sewage in a basement, overflowing drains that won’t stop, clogged toilets when only one is available, or a drain clog that disrupts business operations.